Feature list

Below are the features available for admins to configure on the admin portal:

Usage

Feature	Description
Bot limit	Max bots allowed in an account.
Extra chat	If enabled, allows the account to go beyond the max chat limit. If disabled, stops the bot after max chat limit is hit.
Conversations	Total chats the bot will automate. A chat started when the user sends a message to the bot, and the chat ends when the user reaches the end of the chat flow, closes their website tab or the session times out.
Users	Total users to access the account.

Action block

Feature	Description
Airtable	Integration with Airtable.
Google Dialogflow	Integration with Google dialogflow.
Freshdesk	Integration with Freshdesk.
Google Calendar	Integration with Google Calendar.
HubSpot	Integration with HubSpot.
Salesforce	Integration with Salesforce.
Slack	Integration with Slack.
Webhook	Listen to events from WotNot.
Zoho CRM	Integration with Zoho CRM.
Calendly	Integration with Calendly.
Dynamic data	Dynamically render buttons, lists etc.
Google Analytics	Integration with Google Analytics.
Google Sheets	Integration with Google Sheets.
Talk to human	Transfer the chat to a human agent.
HTTP request	Invoke the webhook of a third-party app.
HTTP request (Streaming)	Invoke the webhook of a third-party app with streaming response.
Zapier	Integration with Zapier.

Integrations will only be available if opted for.

Chat widget

Feature	Description
Custom CSS	Customize the look and feel of the chat widget.
Fire Javascripts	Execute javascript functions in the flow.
Remove branding	Removes the 'powered by' config option.
Button behaviour	Allows you to configure how buttons should behave on the web. Clickable - After selecting a button, you can click it again. View only - After selecting a button, the list is visible but not clickable

Utility

Feature	Description
Anonymize Facebook visitor	Avoids fetching PII from Facebook.
Data injection	Inject data to your chatbot.
Events	Listen to events occuring on WotNot.
Audit logs	Shows login, availability, max chat threshold events for all users.
Enrich IP information	Uses the users IP to fetch city, country, state and zipcode.
Link tracking	Enables the feature to track link clicks.
Outbound	Enables the outbound bots functionality. Max outbound messages - Total messages that can be sent. Max outbound contacts per request - Max limit on contact upload.

Channels

Feature	Description
Email	Email channel available for outbound only.
SMS	SMS channel.
WhatsApp	WhatsApp channel.
Facebook	Facebook channel.
Web	Web page.

AI Studio

Feature	Description
Custom answer	Ability to prioritize your answer above AI.
AI studio	Enables the AI studio feature
Knowledge bases	Total KBs allowed to be created.
Data sources	Max data sources allowed in a KB.
Training tokens	Max tokens allowed in a KB.
Function call	Ability to create functions.
Retrain	Ability to retrain a data source at a specified time interval.