# Feature list

<figure><img src="/files/vMAyKLVplIv8LurCAzo1" alt=""><figcaption></figcaption></figure>

Below are the features available for admins to configure on the admin portal:

## Usage

<table><thead><tr><th width="256">Feature</th><th>Description</th></tr></thead><tbody><tr><td>Bot limit</td><td>Max bots allowed in an account.</td></tr><tr><td>Extra chat</td><td><p>If enabled, allows the account to go beyond the max chat limit.</p><p>If disabled, stops the bot after max chat limit is hit.</p></td></tr><tr><td>Conversations</td><td>Total chats the bot will automate.<br><br>A chat started when the user sends a message to the bot, and the chat ends when the user reaches the end of the chat flow, closes their website tab or the session times out.</td></tr><tr><td>Users</td><td>Total users to access the account.</td></tr></tbody></table>

## Action block

<table><thead><tr><th width="256">Feature</th><th>Description</th></tr></thead><tbody><tr><td>Airtable</td><td>Integration with Airtable.</td></tr><tr><td>Google Dialogflow</td><td>Integration with Google dialogflow.</td></tr><tr><td>Freshdesk</td><td>Integration with Freshdesk.</td></tr><tr><td>Google Calendar</td><td>Integration with Google Calendar.</td></tr><tr><td>HubSpot</td><td>Integration with HubSpot.</td></tr><tr><td>Salesforce</td><td>Integration with Salesforce.</td></tr><tr><td>Slack</td><td>Integration with Slack.</td></tr><tr><td>Webhook</td><td>Listen to events from WotNot.</td></tr><tr><td>Zoho CRM</td><td>Integration with Zoho CRM.</td></tr><tr><td>Calendly</td><td>Integration with Calendly.</td></tr><tr><td>Dynamic data</td><td>Dynamically render buttons, lists etc.</td></tr><tr><td>Google Analytics</td><td>Integration with Google Analytics.</td></tr><tr><td>Google Sheets</td><td>Integration with Google Sheets.</td></tr><tr><td>Talk to human</td><td>Transfer the chat to a human agent.</td></tr><tr><td>HTTP request</td><td>Invoke the webhook of a third-party app.</td></tr><tr><td>HTTP request (Streaming)</td><td>Invoke the webhook of a third-party app with streaming response.</td></tr><tr><td>Zapier</td><td>Integration with Zapier.</td></tr></tbody></table>

{% hint style="info" %}
Integrations will only be available if opted for.
{% endhint %}

## Chat widget

<table><thead><tr><th width="256">Feature</th><th>Description</th></tr></thead><tbody><tr><td>Custom CSS</td><td>Customize the look and feel of the chat widget.</td></tr><tr><td>Fire Javascripts</td><td>Execute javascript functions in the flow.</td></tr><tr><td>Remove branding</td><td>Removes the 'powered by' config option.</td></tr><tr><td>Button behaviour</td><td>Allows you to configure how buttons should behave on the web.<br><strong>Clickable</strong> - After selecting a button, you can click it again.<br><strong>View only</strong> - After selecting a button, the list is visible but not clickable</td></tr></tbody></table>

## Utility

<table><thead><tr><th width="258">Feature</th><th>Description</th></tr></thead><tbody><tr><td>Anonymize Facebook visitor</td><td>Avoids fetching PII from Facebook.</td></tr><tr><td>Data injection</td><td>Inject data to your chatbot.</td></tr><tr><td>Events</td><td>Listen to events occuring on WotNot.</td></tr><tr><td>Audit logs</td><td>Shows login, availability, max chat threshold events for all users.</td></tr><tr><td>Enrich IP information</td><td>Uses the users IP to fetch city, country, state and zipcode.</td></tr><tr><td>Link tracking</td><td>Enables the feature to track link clicks.</td></tr><tr><td>Outbound</td><td>Enables the outbound bots functionality.<br><br>Max outbound messages - Total messages that can be sent.<br>Max outbound contacts per request - Max limit on contact upload.</td></tr></tbody></table>

## Channels

<table><thead><tr><th width="260">Feature</th><th>Description</th></tr></thead><tbody><tr><td>Email</td><td>Email channel available for outbound only.</td></tr><tr><td>SMS</td><td>SMS channel.</td></tr><tr><td>WhatsApp</td><td>WhatsApp channel.</td></tr><tr><td>Facebook</td><td>Facebook channel.</td></tr><tr><td>Web</td><td>Web page.</td></tr></tbody></table>

## AI Studio

<table><thead><tr><th width="264">Feature</th><th>Description</th></tr></thead><tbody><tr><td>Custom answer</td><td>Ability to prioritize your answer above AI. </td></tr><tr><td>AI studio</td><td>Enables the AI studio feature</td></tr><tr><td>Knowledge bases</td><td>Total KBs allowed to be created.</td></tr><tr><td>Data sources</td><td>Max data sources allowed in a KB.</td></tr><tr><td>Training tokens</td><td>Max tokens allowed in a KB.</td></tr><tr><td>Function call</td><td>Ability to create functions.</td></tr><tr><td>Retrain</td><td>Ability to retrain a data source at a specified time interval.</td></tr></tbody></table>


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