Overview

WotNot is committed to helping our partners with any queries.

Creating a ticket

This involves filling out a ticket form to create a formal record of an issue or request within our system.

This process ensures that each concern is documented, assigned to the appropriate team member, and tracked until resolution, promoting efficient handling and accountability.

Follow these steps to create a ticket:

• Login to your Admin Portal i.e. admin.yourdomain.com

• Click on the 'Support' icon

• Click on the 'Create Ticket' button

• Choose the appropriate 'Ticket Type'

  • Implementation assistance: Anything in regards to setting up the white label instance

  • Other questions: Ask anything you would like to know about the portal

  • Report a bug: If the functionality is not working as it should be

  • Technical support: For anything where you would like to have assistance from the technical team

• Provide required details

• Click 'Create ticket'

Once the ticket is created, the ticket ID is on the table. When you click the ticket, a popup modal with the latest responses from our support team will appear.

Here, you can respond back to our support team with any follow-ups.