Escalation matrix
If you are not satisfied with the interactions from our support team, you can escalate the issue using the following matrix.
| Level | Description |
|---|---|
L1 | Create a ticket For common assistance, create a ticket from the admin portal. |
L2 | Account manager For urgent resolution, reach out to your account manager via email with reference to your ticket ID. |
L3 | Escalate to CTO This involves escalating the issue to the manager responsible for overseeing the relevant department or team, ensuring higher-level attention and resource allocation. Mirant Hingrajia (mirant@wotnot.io) |
L4 | Escalate to CEO If the issue remains unresolved after manager engagement, it is escalated to the director level for strategic decision-making and resolution. Hardik Makadia (hardik@wotnot.io) |
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