Escalation matrix

If you are not satisfied with the interactions from our support team, you can escalate the issue using the following matrix.

Level	Description
L1	Create a ticket For common assistance, create a ticket from the admin portal.
L2	Account manager For urgent resolution, reach out to your account manager via email with reference to your ticket ID.
L3	Escalate to CTO This involves escalating the issue to the manager responsible for overseeing the relevant department or team, ensuring higher-level attention and resource allocation. Mirant Hingrajia ([e-mail])
L4	Escalate to CEO If the issue remains unresolved after manager engagement, it is escalated to the director level for strategic decision-making and resolution. Hardik Makadia ([e-mail])