# Escalation matrix

If you are not satisfied with the interactions from our support team, you can escalate the issue using the following matrix.

<table><thead><tr><th width="155">Level</th><th>Description</th></tr></thead><tbody><tr><td>L1</td><td><p></p><p><strong>Create a ticket</strong></p><p></p><p>For common assistance, create a ticket from the admin portal.</p></td></tr><tr><td>L2</td><td><p><strong>Account manager</strong></p><p></p><p>For urgent resolution, reach out to your account manager via email with reference to your ticket ID.</p></td></tr><tr><td>L3</td><td><p><strong>Escalate to CTO</strong></p><p></p><p>This involves escalating the issue to the manager responsible for overseeing the relevant department or team, ensuring higher-level attention and resource allocation.<br><br>Mirant Hingrajia (mirant@wotnot.io)</p></td></tr><tr><td>L4</td><td><p>Escalate to CEO</p><p></p><p>If the issue remains unresolved after manager engagement, it is escalated to the director level for strategic decision-making and resolution.<br><br>Hardik Makadia (hardik@wotnot.io)</p></td></tr></tbody></table>


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